Refund policy

Effective Date: April 7, 2026

This Return & Refund Policy applies to all purchases made from Elyvessa.shop.

🏢 Company Information

AHMET SAĞIR
CANKAYA MAH. 6392 SOK. BIZIM EVLER SIT. B BLOK K:2 D:4 KEPEZ / ANTALYA / TURKEY  DUDEN V.D 7370290479
Email: elyvessashop@gmail.com

🔁 Right of Withdrawal (EU Customers)

If you are a customer based in the European Union, you have the right to withdraw from your purchase within 14 days without providing any reason, in accordance with EU consumer protection laws.

The withdrawal period expires 14 days after the day you receive your order.

To exercise your right, please contact us at:
📧 elyvessashop@gmail.com

📦 Return Conditions

To be eligible for a return:

  • Items must be unused, unworn, and in original condition
  • Items must be returned in original packaging
  • Proof of purchase is required

We reserve the right to refuse returns that do not meet these conditions.

🚫 Non-Returnable Items

The following items cannot be returned:

  • Worn, used, or damaged items
  • Items returned without original packaging
  • Final sale or discounted items (if specified)

💰 Refunds

Once we receive and inspect your return:

  • You will be notified of the approval or rejection
  • If approved, your refund will be processed within 5–10 business days
  • Refunds are issued to the original payment method

Please note:

  • Original shipping costs are non-refundable
  • Return shipping costs are the responsibility of the customer

📬 Return Shipping

Customers are responsible for return shipping costs unless:

  • The item is defective
  • The wrong item was sent

We recommend using a trackable shipping service.

⚠️ Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery with photos.

We will resolve the issue as quickly as possible.

⏱️ Late or Missing Refunds

If you haven’t received your refund yet:

  • Check your bank account
  • Contact your payment provider
  • Processing times may vary depending on your bank

📩 Contact Us

For any return or refund inquiries, please contact:
📧 elyvessashop@gmail.com